Grace Innovative Solutions Privacy Policy

The following Privacy Policy is meant to show our dedication to your privacy, protecting your information and providing you with notice about our information collection, use practices and how you have a choice to opt-in/out of any marketing or promotional contact from us.

By voluntarily sharing personally identifiable information by means of registering the Licensed Application, you agree to the following privacy policy.

Personally Identifiable Information.

Upon downloading and installing “Grace Innovative Solutions”, you must complete a registration form that requires you to provide Personal Information (including, without limitation, your name and email address).

Announcement Email.

From time to time we provide information about our products to our customers in the form of email. After successfully registering the Licensed Application, you have the option to opt out of all Announcement Emails from “Grace Innovative Solutions and affiliates” by selecting the “Profile” option from the side bar menu on the installed “Grace Innovative Solutions” application and requesting to be removed from “Grace Innovative Solutions’s” email list. Announcement Emails will be emailed directly to the address that you provide when you register. You can also update your registered email address by selecting the “Profile” option from the side bar menu on the installed “Grace Innovative Solutions” application and request the update of email information.

Use of Your Personally Identifiable Information.

We use Personal Information to respond to your inquiries, improve our marketing and promotional efforts, to analyze Licensed Application and service offers, and to customize our services and Licensed Application(s). We may use Personal Information to deliver information to you and to contact you regarding administrative notices. We may also use Personal Information to resolve disputes and troubleshoot problems.

We may use your Personal Information for both academic and market research. This information, including the data collected from application use, geolocation data, and other log data, may be shared with third parties and analyzed by their staff on their machines. Prior to the sharing of information with third parties like but not limited to Municipalities and the Department of Energy, “Grace Innovative Solutions” will execute a contract with these third party to govern the usage and control of the data.

We may use additional information not considered Personally Identifiable to analyze and improve troubleshooting techniques and responses, and to improve the value of Licensed Application(s) and services provided by “Grace Innovative Solutions/affiliates or third parties”.

If the email address you provide us is an email address that you access via a wireless device, you understand that your wireless carrier's standard rates apply to these messages, and that you may change your mind at any time and elect to not receive such messages. You also represent that you are the owner or authorized user of the wireless device on which the messages may be received, and that you understand and are authorized to approve the applicable charges.

Push notifications.

You agree to allow the Licensed Application to provide push notifications and you understand and agree that this service may be provided using services operated outside of the Licensed Application, including, but not limited to, systems such as Android's and Apple’s Services. You understand and agree that pertinent data needed for such alerts will be transmitted and temporarily be stored on services operated by “Grace Innovative Solutions”, and that at the appropriate time, this alert data will be transmitted via corresponding services, e.g., Android's or Apple’s Services, for delivery to your device or chosen delivery endpoints. At no time is the Personal Information you provide transmitted via the third-party delivery service unless as required by the nature of the delivery mechanism (electronic mail, for example, requires your name and email address for delivery).

Required Disclosures.

Grace Innovative Solutions may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to prevent injury or property damage. We will usually attempt to notify you when we are making such a disclosure, but we may not do so in an emergency or when we are prohibited by law or court order from giving such notice.

Information Sharing and Third Party Service Partners.

Grace Innovative Solutions does not rent, sell, or share personal information about you with other people or non-affiliated companies without your consent or unless we have a good faith belief that access, use, preservation, or disclosure is reasonably necessary to (a) satisfy any law, regulation, legal process or enforceable governmental request, (b) enforce any applicable Terms of Service (including investigation of potential violations thereof), or (c) detect, prevent or otherwise address fraud, security, or technical issues.

Grace Innovative Solutions may provide services for the Licensed Application through contractual arrangements with affiliates, service providers, partners and other third parties ("Service Partners"). Grace Innovative Solutions and its Service Partners use your Personal Information to operate and deliver their products and services. Unless otherwise agreed by you in a separate agreement, Grace Innovative Solutions’s Service Partners may not use your Personal Information to inform you of other products or services available from those Service Providers.

If Grace Innovative Solutions or affiliates becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide reasonable notice before personal information is transferred and becomes subject to a different privacy policy. Such notice may be given by a clear and concise statement via the registered email or in an update to the Licensed Application via Push notification that there has been an update to this Privacy Policy.

Opt-Out Policy.

Grace Innovative Solutions allows you to opt out of our use of your Personal Information for purposes other than the purpose for which it was provided. This includes, by way of example, marketing and promotional mailings relating to Grace Innovative Solutions products and services. In some cases, we may ask you to affirmatively indicate your consent to receive marketing and promotional materials. In the case where you decline the consent to receive marketing and promotional materials, we will not send you any additional materials other than those required by our service agreement with you.

Access and Integrity of Stored Personal Information.

The Personal Information you provide to Grace Innovative Solutions during registration of the Licensed Application is shown directly in the Licensed Application's settings. Should you wish to actively delete the Personal Information that you have provided, subject to your understanding that certain deletions may affect our ability to use the Grace Innovative Solutions services you have requested, please send us an email to support@gisolutions.co.za

Links.

The Licensed Application may include links to other applications or sites. This Privacy Policy applies to the Licensed Application only. Any information you submit to linked sites or other applications will be subject to the privacy policies of those sites or applications, if any. You should review those policies carefully before providing any information to these linked sites or applications.

Security.

Grace Innovative Solutions undertakes practical and reasonable steps to protect Personal Information from unauthorized or accidental access, disclosure, misuse or processing, or from alteration, destruction, or loss. Personal Information that we collect resides on servers operated within a secure data centre and is accessible only to personnel who, by virtue of their duties, are required to have access and have been trained in, and tasked with, the observance of the principles embodied in this Privacy Policy.

Enforcement.

If you have any questions or complaints regarding how your Personal Information is treated under this Policy or generally about the implementation of the principles of this policy, we encourage you to contact support@gisolutions.co.za

Camera-Based Services.

In order to fully function, the Licensed Application requires the use of your camera. For example, the camera is used to take photos of either ATM receipts or take screenshots of payment confirmations done by EFT/Mobile banking. On first launch, the Licensed Application will request permission to use your camera. If you disallow the Licensed Application's access to camera use, the “Verify Transaction” function will not be available and vending assistance can only be delivered during normal office hours Monday – Friday except for public holidays. We may not activate your camera for any use other than specified in this agreement and can only make use of your camera upon you selecting the camera option.

Changes to Privacy Policy.

Should we decide to change this Privacy Policy, we will update it with the release or update of the Licensed Application on Google Play or Apple App Store so that you will always know what Personal Information we gather, how we might use it, and whether we will disclose it to anyone. Unless you opt out of receiving Announcement Emails from us, as you may do so in the manner described herein, we may also notify you by email of changes to this Privacy Policy.

Last date of modification: May 7. 2018.